You are under a sink with both hands full when the phone rings. FrontDesk answers it, books the job, quotes the repair, and confirms it on the call — so the emergency call becomes your job, not your competitor’s.
A burst pipe doesn’t wait for you to climb out from under a vanity. When you can’t pick up, that homeowner calls the next plumber on the list — and emergency work is the most profitable work you’ve got. Every missed ring is a same-day job walking away.
FrontDesk isn’t only an AI receptionist. It’s the complete front office in one app — the automations that bring money in while your operating cost goes down. Built by the IB365 team after more than a year of building phone, scheduling and messaging software, and made for service businesses that live on the phone. Part of the IB365 family.
Yes. FrontDesk answers 24/7, recognizes an emergency, books it into your calendar, and alerts you immediately by text and email — so burst-pipe and no-hot-water calls never go to voicemail.
Voice answering and a real local number are set up in one short call — you give it your services, prices, and hours, and the line starts answering. Texting customers is optional: a one-time $49.99 setup registers your business with the carriers (usually 1–2 weeks), then customers who book online get confirmations under your business name.
No. If you can text, you can run FrontDesk. Your whole day lives on your phone — you just swipe through it. No software to learn and no setup work.
No. There is no contract and no subscription: you load a prepaid balance and pay for what you use. While you hold a FrontDesk number there is a $5 minimum per 30 days, and your usage counts toward it. Close your account any time in the app.
Every business runs in its own private space; nothing is shared between accounts. FrontDesk is not for patient health information: healthcare practices that need HIPAA use IB365.
One setup call. A few minutes of questions. It’s answering before you finish your coffee tomorrow.
No subscription, no platform fee, unlimited users, no contract. Prepaid: $0.65 a minute for calls, billed by the second, $0.10 a text.