FrontDesk subprocessors
These are the vendors that process personal information for FrontDesk, operated by InboundAI365, LLC. Each one handles only what it needs to provide its service to us. We update this page before a new subprocessor starts handling personal information. See our Privacy Policy and the data processing section of our Terms.
| Vendor | What it does for FrontDesk | Personal information it handles |
|---|---|---|
| Railway | Hosting for the FrontDesk server and its database | All account, calendar, appointment, note, billing and lead data FrontDesk stores |
| ElevenLabs | Runs the AI voice assistant on calls and the website demo; records and transcribes calls | Caller phone numbers, call audio and transcripts, and what callers say |
| Google (Gemini API) | AI models behind the voice assistant (through ElevenLabs) and the owner chat | Call content; owner chat messages and the calendar data the chat looks up |
| Vonage | Local phone numbers and call routing | Caller phone numbers and call routing records |
| SimpleTexting | Sends text messages (FrontDesk’s account, and each registered business’s own account) | Recipient phone numbers, message text, opt-out and help replies |
| Stripe | Card payments for prepaid loads and the texting setup fee | Payer name, email, card and billing details (entered directly with Stripe) |
| Clerk | Owner sign-in | Owner names, emails, password digests and sign-in sessions |
| Resend | Sends email (signup codes, alerts, receipts) | Recipient emails and email content |
| Cloudflare | DNS for frontdesk.ib365.ai; Turnstile bot check on sign-in | IP addresses and browser signals during sign-in |
| Plausible Analytics | Cookieless visit counts on our marketing pages | Page visits; IP addresses are used only to count unique visits and are not stored |
Vendors that do not handle personal information
GitHub stores FrontDesk's source code. It does not receive customer or caller data.
Questions
Email privacy@ib365.ai.